Home Complaints 14red Casino - Player’s withdrawal has been delayed. Amount: €800 0.3 /10 Very Bad reputation Submitted: 06 Feb 2020 Resolved: 19 Feb 2020. 14 Red Casino features software by multiple high-quality providers such as NextGen, Mr Slotty, Xplosive, Fugato, GS, Betsoft, Booong, SA Gaming, NetEnt, Payson and others. The direct effect of the enormous software source is clearly evident in the vast assortment of high-quality video slots available at 14 Red Casino.

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Launched in May 2018, 14Red Casino is a new online gaming platform that welcomes you to try out exciting games from the world’s most reputable software developers. While the platform doesn’t feature unique bells and whistles that are commonplace on most modern casinos today, it boasts an impressive collection of games, an attractive website, and appealing bonuses, which are enough perks to get you on board.

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Curious about its experience and reliability, you’ll be happy to know that this casino is a property of Alpha Interactive Solutions, the same folks that brought you Split Aces Casino, Cozyno Casino, and Magik Slots Casino among others. The government of Curacao also licenses 14Red, and we hear that they have plans to acquire more licenses soon.

Playing games at this casino is also incredibly easy.

First things first, the 14Red website boasts a minimalist and straightforward interface with white and red colour schemes being the most conspicuous. All the buttons, login portal, and a live chat feature are located on the top banner of the home page. Additionally, this platform gives you the opportunity to filter games by category or more specific features, thereby making the entire process of selecting your favourite game relatively easy.

Already feeling overwhelmed by the casino’s exciting features? Wait until you get a glimpse of the bonuses and promotions offered. We take a look at them in the next section.

Bonuses and Promotions

Outstanding will be an understatement when describing the promotional bonuses provided at this casino. Just as you’d expect from a new, modern operator, 14Red Casino offers exciting rewards for new and existing players. Make your initial deposit and you’ll be welcomed with a 200% match bonus up to $/€600; this is in addition to 50 bonus spins.

That’s not all; bonuses are offered on the first three deposits. The second deposit includes a 100% bonus up to $/€300 plus 50 free spins while the third one attracts a 50% bonus up to $/€300 and 50 free spins.

Now, let’s look at the terms and conditions that 14Red Casino has set for using these bonuses. While everyone is eligible for the rewards upon signing up, the minimum amount you need to unlock the bonuses is $/€20. Besides, you also need to wager the bonus plus the deposit money more than 20 times to be able to withdrawal any winnings made through this route. We thought these playthrough requirements were some of the fairest you can find anywhere online.

Are there any promotions to look for in this casino? Absolutely, but they may not be as profound as what you’ll find in a majority of older online gaming platforms.

For starters, if you make your first deposit via Neteller, Skrill, and PostePay, you’re rewarded with an extra 15% bonus of up to $/€ 500. You need to deposit at least $/€20 to qualify for this perk and the bonus + deposit are subject to wagering requirement of 25x.

Also, if you’re planning to become a regular player at 14Red Casino, request to be listed to the platform’s VIP program which allows you access to a vast array of benefits. Start earning comp points from the first time you place a bet with real cash; the more points you accrue, the higher you’ll rise through the ranks in the loyalty levels. For every $/€ 10 wagered, you receive one comp point, and you can later redeem them at a rate of 100 comp points for $1.

Payment Methods

We understand that players are more concerned with the security of their money and financial information when playing on online platforms than most casinos realize. Luckily, with the look of things, it seems like 14Red Casino has done lots of homework when it comes to the range of payment options it offers.

For example, it works with some of the most reliable and secure payment platforms in the industry to guarantee seamless and swift transactions. So, no worries! Your money is in safe hands.

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Deposit methods:

• MasterCard
• Trustly
• Skrill
• EcoPAYZ
• Sofort
• Visa Card
• Euteller
• WebMoney
• EasyEFT
• Zimpler
• SafetyPay
• Trustpay
• Siru Mobile
• QIWI wallet
• Neteller
• Bitcoin
• PostePay
• Giropay

Withdrawal methods:

• Neteller
• Skrill
• Credit Cards
• Bank Transfers

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Although the withdrawal time depends on the specific platform being using, E-wallets take around 24 hrs, bank transfers up to 5 business days, and credit cards up to 10 business days. Players are also not allowed to withdraw more than $/€5000 per month, an amount we found to be too limiting particularly for high rollers.

Games

When it comes to casino action, 14Red Casino boasts an extensive portfolio of games that range from the newest slots to the most exciting variations of traditional card and table games. And considering that this is a relatively new online gaming platform with only a few month’ industry experience, we commend it for having managed to bring on board more than 400 popular titles. Furthermore, the list of software providers that furnish it with games is also quite robust and includes household names like NextGen, NetEnt, BetSoft, Evolution Gaming, Play’N Go, Felix Gaming and Mr. Slotty among others.

Another feature that we liked when we visited 14Red Casino is its powerful yet simple games filter function. With it, you don’t need to worry much about how to locate your favourite game at the casino’s extensive lobby.

This tool allows you to filter games by categories such as video slots, live casino games, and card and table games; you can also try to be more by using specific features like games developers or themes.

With the primary focus of 14Red being on providing slots, you should expect to find an outstanding selection of these titles on this platform. Among them are popular games such as Hugo Goal, Football Slot, Golden Shot, Gates of Hell and Trump It among hundreds others.

And if slots are not your taste, you’ll be glad to find other types of games here, chief among them being Card and Table Games including Blackjack, Roulette, and Poker Games, as well as a Live Casino for those looking for a near brick-and-mortar gaming experience.

However, even with all the praise we have for this platform and the fact that we believe it has done much to deserve our accolade, there are still some areas we’d like them to look into for the sake of our fans. Top on that list are the NetEnt-powered Live Casino and the NetEnt Touch for mobile which we hope will be integrated to the casino to boost the number of games available for live casino enthusiasts and mobile gamers. As it stands, games for these two categories of players are very limited here and the two areas also look run-of-the-mill. We hope that 14Red’s management can begin to take them more seriously particularly due to the growing interest which we’ve seen among our users in the past several years on both casinos.

Mobile Casino

With the growing proliferation of mobile usage in the gaming industry, it would be a disservice for the 14Red website to be incompatible with mobile devices. Fortunately, the site is responsive to all portable devices as it runs on an HTML5 browser-based platform. Once you log on to this platform with your tablet or smartphone, the graphics and interface will adjust accordingly, delivering a captivating mobile casino gaming experience.

Furthermore, no download is needed to play as the games open automatically on your phone’s browser. Currently, the 14Red mobile casino boasts over 100 exciting titles, although we believe this number and variety of games is bound to increase in the near future as the platform keeps growing.

Security and Licensing

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Like any other reputable gaming platform, 14Red aims to guarantee the safety and security of players’ data and information. This is achieved by the using advanced SSL encryptions as well the great partnership between this platform and some the world’s best payment and withdrawal options.

When it comes to licensing, 14Red Casino boasts a Master Gaming License from the government of Curacao. However, it lacks the certification and licensing from Malta Gaming Authority and the UK Gambling Commission, something that doesn’t sit well with a lot of players. Our sources however tell us that plans to obtain licenses and certification from the two highly respected gaming authorities are in top gear.

Concerning fairness, 14Red uses a random number generator to ensure honesty and randomness. Another exciting aspect about this casino is its responsible gambling policy whereby it encourages gamers to play within their budgets, as well as provide them with useful information on different ways to avoid falling into gambling addiction. The site also maintains a firm position against underage gambling through strict registration protocols.

Customer Support

When you have any queries, questions or suggestion, you’ll be glad to know that 14Red has put in place an excellent support team that is sure to respond promptly. Like most online gaming platforms, reps can be reached via live chat, email, or phone call.

The 14Red live chat on the main homepage is the best channel to air your views and any grievances as you often get immediate responses here. However, if your issues requires detailed explanations, we suggest that you use email since it provides you with more functions including the ability to attach files if needed. You can also reach the casino’s help desk via phone from 9:00 to 22:00 GMT.

Verdict

To this end, it’s vividly clear that 14Red Casino was created for the needs of players that fancy simplicity. Featuring lots of unique games including some that you haven’t played anywhere else, great bonuses for new players, and an easily navigable site, this platform delivers pretty much everything that a modern player deserves.

14Red Casino also boasts an admirable customer support, secure and quick payment options, a mobile casino and well-managed live games casino for those interested in a brick-and-mortar gaming experience.

However, even with all these positives, we can’t fail to notice that it also has its own downsides – what on this earth doesn’t, anyway?

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For starters, its biggest shortcoming is arguably a lack of certification by at least one of the two most trusted online casino regulatory bodies – UK Gaming Commission or the Malta Gaming Authority. However, considering that it’s still a relatively new platform, we can only hope that it will acquire the licenses sooner than later.

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Also, 14Red Casino is yet to integrate the NetEnt Live Casino and the NetEnt Touch for mobile into its website. We found this to be rather odd particularly for a casino that opened in this era of technological advancement and mobile gaming.

Nonetheless, we have all the reasons to believe that 14Red is poised for greatness with this position guided by the fact that the casino has managed to achieve so much in the short time it’s been live.

Check it out today and don’t forget to take full advantage of its generous welcome bonus.